Setting up your charger and web app

Tash Horn | 26/01/2022

Our easy how-to guide on getting your electric car charging app set up and ready to use.

At a Glance

Learn how to set up your EV charging app and unlock all the exciting features that come with your new Egg charger

Set up schedules and off-peak tariffs at the tap of a button. You can even view your stats to see how much you've spent on your charging throughout the month. Pretty cool!

Welcome link to your EV charging app

After your installation has successfully been completed, you’ll receive an email prompting you to activate your electric car charging app. This email will come from Indra - a key technology partner of ours who provide the smarts which allow you to monitor, control, and analyse your new Egg charger all via a handy web app.

If you haven’t received this link or can’t find it, drop our virtual assistant, Ezra, a message and we can get this sent out to you ASAP.

First, you’ll need to set up your car

To make sure the charger knows how big your car's battery is and can charge it up correctly, you have to set up your car. From the app dashboard, click on “More” where you will find “Vehicle Details”. When you’re in this page, select your vehicle manufacturer and then the specific model of your car.

Sorted - the app’s now got that information stored in it and you won’t need to think about it again!

Setting up your charger mode

 

Smart Mode

Our charger works in Smart Mode by default which means it’ll automatically calculate a schedule for your charging every time you plug in. The light on your charger is white when it’s in smart mode.

In smart mode, you can put your energy tariff and the time you leave for work into the app and it’ll work it’s magic to make sure that your car’s ready when you need it… and, that it’s charged at the lowest cost. It can also be set up to charge at times of low grid carbon intensity (this tends to be when it’s windy or sunny and there is a lot of renewable generation on the grid).

Good for you, good for the planet!

How to…

1. Set up a schedule

To set up your charging schedule, select the time you’d like your car to be charged by each day. You can set up different schedules for different days depending on what your week is looking like.

2. Set up an off-peak tariff

If you have an off-peak tariff that you want to make the most of, you can add this into the app.

Solar Matching Mode

If you’ve got solar panels, your charger can help you to use the power you’re generating to charge your car, making the most of all that free sunshine generated energy! You can set this up by heading to Solar Matching in the app.

Note that Solar Matching mode will take priority over multi-rate tariff mode, so may cause your car to charge outside your off-peak rate.

Boost Mode

Smart Mode and Solar Matching are great but sometimes you just need some charge and you need it now. That’s why there’s a Boost Mode where you can charge at full power, immediately. This Mode might not be the cheapest or greenest way to charge your car, but it will be the fastest! To Boost, simply press the button on your charger or in the app.

Stats

You might be interested to see much you’ve spent charging, or how much energy you’ve used throughout the month. You can do that in the stats section of the app.

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© 2022 Egg - All Rights Reserved; A Liberty Global plc company

Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS

Company number: 07477370; VAT number: GB109695779

In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)

© 2022 Egg - All Rights Reserved; A Liberty Global plc company. Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS. Company number: 07477370; VAT number: GB109695779. In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)