Things you should know before your installation

Lisa Stenshenko | 26/01/2022

So, you’ve completed your pre-installation checks. But first, let’s make sure you know exactly what to expect when our team of installers arrive at your home

At a Glance

This handy guide is here to help you know exactly what to expect on the day of your installation

And what you can do beforehand so you're ready for our team to install

So, you’ve completed your pre-installation checks and are now patiently waiting for the big day - the installation of your new electric car charger… how exciting!

But, first let’s make sure you know exactly what to expect when our team of installers arrive at your home.

Before we arrive

The main thing we ask is that you ensure that the area around your electricity meter is cleared and easy to access - as this is where our installers will be doing a bulk of their work. Helping to remove clutter, items you may be storing, or anything else that could make your electricity meter tricky to get to will help us get your installation completed quickly and safely.

Please also consider the following ahead of your installation day:

  • A standard installation should take around 4 hours and a custom can take up to 8 - we need someone to be in for the duration of our visit and we’ll need to do a handover at the end where we will show you how to use your brand new charger

  • We’ll need to turn your power off for anywhere from 15 minutes to an hour towards the end of the installation - so please be aware of this if you work from home or don’t want to miss any TV!

  • Safety of our customers and our installers is our top priority, so please ensure there is a responsible adult on site who can help ensure that pets or children are kept a safe distance away from where the electrical works are taking place

  • If, for whatever reason, you need to change or cancel your appointment, you’ll need to let us know at least 72 hours in advance (otherwise you may incur a small fee); let Ezra, our chatbot, know and we can sort that out for you

On the day of your installation

When we arrive at your home we’ll introduce ourselves, give you a quick run through of the work we’ll be carrying out and confirm with you the exact location you’d like your charger installed. Before we start, we’ll do some quick electrical checks to ensure there are no nasty surprises (and in our years of experience, we’ve found every home is wired up a little differently).

If we do identify anything that may mean the installation works are more complex than we’d initially anticipated, we’ll have a discussion with you about any additional time or fees that may be incurred before starting any work.

Once your new EV charger has been successfully installed, your installer can answer any questions you may have and they’ll get you set up on our EV charging app. After that, you’re good to go - you’re now ready to drive electric!

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© 2022 Egg - All Rights Reserved; A Liberty Global plc company

Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS

Company number: 07477370; VAT number: GB109695779

In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)

© 2022 Egg - All Rights Reserved; A Liberty Global plc company. Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS. Company number: 07477370; VAT number: GB109695779. In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)