The legal stuff

Looking for our terms and conditions, policies and legal documentation?

You've come to the right place. We've set it all out in black and white to make sure things are Easy as ABC for you!

General Documents

Privacy Policy
B2B Managed Service Terms and Conditions
B2B Solar and Storage Terms and Conditions
B2B Electric Vehicle Charging Terms and Conditions
B2B General Terms and Conditions
Domestic Solar Offerings
Business Product Offerings
Third Party Authority
Phoenix Works Mobility App Terms
Consumer Complaints Code of Practice
Cancellation Form

If you're on our Egg EV Charger Plan

If you signed up from 25/07/2022

Pre-Contract Credit Information - Example
Pre-Contractual Explanations - Example
Fixed Sum Loan Agreement - Example
Equipment Terms - EV Charging
Egg Plus Subscription Service Terms
Additional Fees Table

If you're on our Egg charging subscription...

If you signed up before 25/07/2022

Egg Charging Subscription Terms of Service

If you're on our Solar and Storage plan...

If you signed up from 18/03/2024

Fixed Sum Loan Agreement - Solar 0% APR
Pre-Contract Credit Information - Solar 0% APR
Pre-Contractual Explanations - Solar 0% APR
Tigo Optimiser Warranty Information
Solax Warranty Information
Tesla Powerwall 2 Warranty Information
Longi Solar Panel Warranty Information
Equipment Terms - Solar