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Our jargon-free guide is here to help you navigate the nitty gritty of owning an EV
Home EV charger installation: Frequently asked questions
We roundup your most frequently asked questions about installing Home EV Charging. Ready to park up and plug in?
Questions about charging?
Who can sign up?
Our Egg EV Charger Plan is currently only available in the UK right now. All you need is access to private, off-street parking and the permission to install a charge point if you don’t own your home (e.g. if you’re renting).
Which chargers are available?
There are lots of different chargers out there and it can be a bit overwhelming. Our chargers of choice are the Indra Smart PRO and EO Mini Pro 3. After testing all of the chargers on the market, we think these are cracking!
As part of Egg's EV Charger Plan you can choose to have a socket only charger or a cable attached charger, it's up to you! Some people prefer to have the cable on hand to quickly plug in their electric car, others like to keep it tidy with just the charger on the wall, which are you?
Are the chargers compatible with all vehicles and tariffs?
To keep it super simple, all our chargers work with all electric vehicles and you can use the app to schedule charging as you need and to check costs.
Our Egg Smart Pro chargers are compatible with the 'OVO Charge Anytime' tariff, however the charger lock function will not be available with this specific tariff. To use this tariff with the EO chargers, your EV must be compatible and charging must be controlled by the OVO app; the EO chargers can't directly manage or take advantage of this tariff.
You can find more info on this here - www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers
Will I own the chargepoint?
Yes. You will own your charger from the moment we install it at your property. Our EV Charger Plan is simply an easy way to buy a charger, spreading the cost over 36 months. Plus, with Egg Plus included, you can sit back and relax knowing your charger is covered if anything goes wrong.
What can I do with the app?
You can manage your charger remotely from our app. Once you’ve had your charger installed, you will be given the login details. After which, you can schedule when your car should charge (e.g. at the cheapest or most convenient times), track how much you are spending and ask for support.
How can I reduce my EV charging costs?
When using a smart charger, having a dual tariff, or an EV specific tariff from your energy provider can really lower the cost. Specialist tariffs incentivise you to charge during off-peak periods (through the night or early morning) and give you reduced electricity rates. You can still charge during the day if you need to, however this will be at your standard rate.
Questions about solar?
Is solar suitable for my home?
Even though every home is a little bit different, most homes in the UK are suitable to install and benefit from solar. It’s the perfect choice if you're looking to reduce your energy bills and do your bit for the environment. The main things to watch out for are obstacles (skylights or dormer windows), too much shading, not enough roof space and poor roof condition. Our team of experts is on hand to use satellite images to talk these things through with you as part of the process here at Egg.
Are solar panels a worthwhile investment?
Most studies have shown that powering your home with solar could cut your energy bills by as much as 90%. 90% savings over the duration of your 25-year performance warranty, is a lot of potential savings, so we think it's a no-brainer! There is also increasing evidence that solar panels can increase the value of your home, as more and more prospective buyers are looking for homes with renewable technologies already installed.
Do solar panels need direct sunlight?
Solar panels are most efficient when they receive direct sunlight. However, they can still produce electricity on cloudy or overcast days and even in indirect or diffuse sunlight (luckily for us in the UK).
Do solar panels work in winter?
In short, Yes! Solar panel systems continue to generate electricity during the winter months, although their efficiency may be reduced compared to the rest of the year due a few factors, mainly the reduced number of daylight hours and a change in the angle of the sun.
How long do solar panels last?
Solar panels are built to endure and are designed for a long and productive life. On average, you can expect your solar panels to keep producing clean, green energy for an impressive 25 to 30 years. Some may even continue working effectively for 40 years or more! So, if you're pondering the benefits of solar energy, rest assured that your investment will continue to shine for many years to come.
What is the best direction for solar panels?
In the UK, the best direction for solar panels is south-facing. Solar panels installed on a south-facing roof will receive the most sunlight throughout the day, maximising energy production. If you don't have a south-facing roof though, all is not lost, solar panels are still effective even if they don't face south. Our team of experts can help you understand how much you could generate if you have an East, West or North facing roof - you might be surprised!!
Do I need planning permission for solar panels?
Most installations of solar panels are considered to be a 'Permitted Development' and therefore don't require planning permission. However, you should check with your local planning authority if you live in a:
• conservation area
• area of outstanding natural beauty
• national park
• listed building
Questions about storage?
What battery storage options are available?
We offer a range of home batteries with storage capacity from 5kWh to 13.5kWh. To make sure you have plenty of storage capacity, to collect any excess solar energy generated, to use later when you need it (even when the sun has gone down).
I’m thinking of getting solar panels, should I get a battery too?
A home battery is a great way to ensure that you store any excess energy you generate from your solar panels to use later in the day when you need it – for example, in the evening when the sun has gone down. Especially if you’re not using as much energy during the day when your solar panels are generating energy, a battery makes sure you don’t lose out on that hard earned green energy – as without a battery, if you don’t use your solar energy it gets lost to the electricity grid. This means you’d instead have to rely on more expensive, less green energy from energy suppliers instead.
Also, installing a battery at the same time as your new solar panels means your battery qualifies for the same VAT rate as solar (instead of 20%) – so getting them together gives you an extra smart saving!
How can I monitor how much energy my battery is storing?
All of our home battery options come with an app which allows you to monitor the performance of your solar panel and battery storage system, including a live view of how power is moving between your solar panels, your battery, and your home.
Should I get a battery if I don’t have solar panels?
You absolutely can – but you should consider the benefit of doing so, which is significantly less if you don’t have solar panels. It is possible to sign up to a “time of use” tariff from your energy supplier (e.g. Economy 7) which would allow you to charge up with cheaper electricity overnight to use during the day for a modest saving, but with energy prices constantly changing we advise you give it some real thought first.