How to complete your pre-install checks

Lisa Stenshenko | 26/01/2022

Once you're signed up to our Egg EV Charger Plan, you'll just need to complete a few pre-install checks. Read our quick how-to guide here, and avoid any nasty surprises on the day

At a Glance

We run pre-install checks to make sure we're fully prepared for your installation when we arrive on the day.

Follow our 3 simple steps to complete your checks and avoid any nasty surprises or delays

After you’ve signed up to our Egg EV Charger Plan on the website you should have received a link in your inbox to complete your pre-install checks. You can click this link or head to MyAccount on the website where you can start these checks.

We run pre-install checks to make sure there are no nasty surprises on the day that we arrive and we can be fully prepared for your installation by taking the right equipment with us and allocating enough time to complete your installation for you.

In your pre-install checks we will ask you three things:

  1. Locate and submit your MPAN number

  2. Take a picture of your meter and the surrounding area

  3. Take a picture of the front of your house (including your driveway)

1. How to find my MPAN number

Your MPAN number is a unique 13-digit number that allows electricity providers to quickly and easily identify your meter.

There are typically three places where you can find your MPAN number:

  1. Electricity bill

  2. Your electricity provider

  3. Your local electricity distributor

If you’re looking for you MPAN number on your electricity bill, it will look like this:

For our pre-install checks we will only need the last 13 digits that are circled above. Just a word of warning, sometimes the MPAN number is referred to as a supply number, but it will always constitute of 13 digits.

Can’t find my bill?

Don’t worry! If you cannot find your electricity bill you can call your provider and ask them for your MPAN number.

Who is my provider?

If you are unsure about who your provider is, then you can visit the Energy Networks Association website and enter your postcode. Once you do that, you will be given your provider’s name and phone number. Below you can see an image of a rough outline of electricity providers across the UK.

2. & 3. How to make sure your pictures have what we need in them

2. The meter and surrounding area

A good example of a picture of the meter and surrounding area picture is here. It clearly illustrates:

  • Meter door open

  • Cables going in and out of the meter

  • The fuse in the meter

This one below isn’t such a good photo but we do see these a fair bit. It's really not helpful as it is cluttered and we can't see the meter or service head.

2. Front of house and parking

For the picture of the front of your house, we need to see the whole of your house as well as your off-street parking.

This photo is great because we can see:

  • Visible off-street parking

  • Any potential obstacles for running the cable

On the other hand, the photo below is not great as we can’t see off-street parking on it!

We will ask you to resubmit photos if we can’t see what we need to in the ones you send over.

Hopefully this guide has been helpful!

P.S. if the pictures you submit for your pre-install checks are not what we are looking for, we will ask you to resubmit them.

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© 2022 Egg - All Rights Reserved; A Liberty Global plc company

Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS

Company number: 07477370; VAT number: GB109695779

In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)

© 2022 Egg - All Rights Reserved; A Liberty Global plc company. Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS. Company number: 07477370; VAT number: GB109695779. In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)