Egg’s step-by-step guide on how to get set with home EV charging

Becky Mundie | 07/11/2022

What is the sign-up process for the Egg EV Charger Plan? We can break it down into just 5 steps and explain it all.

At a Glance

What's the difference between standard and custom installations?

Take our free eligibility check and get an instant credit check.

The world of electric cars and finding a suitable home EV charger can be a bit of a minefield. But, at Egg, we offer home charging that’s completely hassle-free.

We’re upfront and avoid all the jargon to help you make better decisions. Because simple always trumps technical.

Here, we explain everything it takes to be eligible for our EV Charger Plan as well as the steps to signing up for it, including all potential payments. No hidden costs. No nasty surprises. No hidden agenda.

So, let’s get started. This is how to sign up for our Egg EV Charger Plan in just 5 simple steps.

1) Check eligibility

Our eligibility check is just a few questions to answer to find out what kind of installation you need – and it’s completely free!

To be eligible for our home charger, you need to have off-street parking and have your charger location less than 30m away from your electricity meter.

We will ask you:

  • If you have access to off-street parking (a driveway or garage)

  • Whether your house was built after 1998 (if not, this may need extra work to ensure your electrical system is safe)

  • Where your electricity meter is located

  • How far your charger will be from your meter

  • If you would like our cable-attached charger or socket-only charger

It’s from your responses that we learn whether you qualify for either our standard or custom installation.

  • Standard installation: 90% of our installations are standard, taking half a day, and are included in your monthly (subject to credit check) or upfront payment

  • Custom installation: For trickier requirements, such as your electric meter being inside your house or more than 15m away from your charger’s intended location, it can take a full day to install and will mean an additional upfront cost of £239.

Before we can install your charger, we will need to know if you have an isolator switch on your electrical system. This ensures that your EV charger installation goes smoothly.

If you don’t have one or aren’t sure, we explain it and break down your next steps here.

After all of that, then it’s on to your installation date…

If you want to pay upfront, head to our helpful chatbot Ezra (he’s waving in the bottom right of your screen!) and type in “Pay upfront” to get started with your order.

2) Choose your preferred installation date

What day would you like your electric car charger installed? Tell us your preferred date and the time of day that suits you, from 2 weeks to 3 months in advance. We will try our best to be with you on that day and will be in contact to confirm.

We also know what life can be like. If anything changes, you can easily change your preferred date. We’re that flexible.

3) Pre-install checks

We run pre-install checks to make sure there are no nasty surprises on the day of your installation, so we can be fully prepared by taking the right equipment and allocating enough time to complete your installation for you.

In your pre-install checks, we will ask you to do three things:

  • Locate and submit your MPAN number (You can find this on your electricity bill or via your electricity provider)

  • Take a picture of your meter and the surrounding area (This is so we can understand your setup and see if your meter has an isolator switch)

  • Take a picture of the front of your house (This is to show visible off-street parking and any potential obstacles for running the cable)

This is where you also get an instant credit check. Having this completed after seeing your eligibility saves you from having your credit checked unnecessarily – and it makes your sign-up process even quicker!

For knowing where to find your MPAN number and a step-by-step on the photos we need, head to our pre-install checks guide.

4) Arrange direct debit

You can choose to either pay upfront (from £882) or over 3 years (from £24.50 a month with 0% APR subject to credit check) with the addition of our repair-or-replace service subscription, Egg Plus (£3 a month).

If you’re not paying upfront, we won’t take any payment until your charger has been installed.

Read the full breakdown of our EV Charger Plan, including Egg Plus and both payment options, here.

5) Installation day!

The big day is here! It’s time to get you up and running with your home EV charger, installed by one of our trusted partners. Once installed, you will be shown how to use it along with our oh-so-handy app.

You will be contacted via email the day before your installation to confirm the date and expected time slot.

If you ever want to check your order’s progress or your installation date, you can head to our website and see the status and all the details on your account.

Once installed, all that is left is to get to know your brand-new charger, set up your charging app, and (what you’ve been waiting for…) start charging!

So, ready to get cracking? Get set with electric car charging today! Click here to start your free eligibility check.

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© 2023 Egg - All Rights Reserved; A Liberty Global plc company

Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS

Company number: 07477370; VAT number: GB109695779

In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)

| Legal | Parent company

© 2023 Egg - All Rights Reserved; A Liberty Global plc company. Registered address: Griffin House, 161 Hammersmith Road, Hammersmith, W6 8BS. Company number: 07477370; VAT number: GB109695779. In relation to consumer credit, Phoenix Renewables Ltd, trading as Egg and The Phoenix Works, is authorised and regulated by the Financial Conduct Authority (Reference 965996)